Customer

Our approach to customer service

Over the years, we have distinguished ourselves by our superior customer service. We understand the needs of our clients as they deal with the loss of their animal companion, and we believe that our services can help to ease the mourning process.

Services adapted to your needs

When dealing with the painful loss of a pet we understand that each person has specific needs with regards to the mourning process, whether it be the need for an empathetic ear, a prompt response, a rapid pick-up at your home, a desire to be present during your pet’s incineration, a delay in retrieving ashes from the crematorium or any other request, at Crémanimo we strive to accommodate the individual needs of our clients. No matter what the circumstance, we guarantee that our clients will be served in a sensitive and respectful manner by our team of empathetic professionals.

Our services are also offered through veterinary hospitals and clinics. The veterinarians and veterinary technicians will be able to guide and inform you with regards to our private and assisted cremation services in your time of loss.

Contact us OR We want to hear from you

If you have any concerns or specific questions with regards to the private incineration of your pet, our team is available to provide information and offer their support in your time of loss. We hope that communicating with our staff will reassure you of the quality and honesty of our people and of our services.
We are here with you and for you.

News

  • Crémanimo on Marina Orsini show

    21 November 2018

    Marina Orsini welcomed on her show Yasmine Raphaël, veterinarian. She explained perfectly how to prepare ourselves the best to our pet death. She especially talks about euthanasia, cremation and the pet mourning as a child. Link to the article

  • EMA’s golf tournament

    21 November 2018

    Participating to the EMA’s (Événement Mieux-être Animal) golf tournament for the profit of ANIMA-Québec, DMV and Animo pour la vie foundations was such a pleasure for us. Our Porto-choco booth, was a great succes for another consecutive year! A special thanks to all those who have generously given to the animal cause  

  • Crémanimo on the « Salut Bonjour Week-End » television show

    21 November 2018

    Crémanimo on the « Salut Bonjour Week-End » television show, on TVA! This chronical on the animal mourning is such a great idea. A delicate subjet who as an impact on so many people. A special thank you to the Dr Claudia Gilbert who knew how to use the right words to talk about it. […]

  • An article on animal cremation

    21 November 2018

    Réalité animale website as published an interesting article on the cremation of pets «Aller aux funérailles d’un animal est une activité relativement répandue au Québec. Pour plusieurs personnes, rendre un dernier hommage à son fidèle compagnon a une valeur hautement symbolique.» Read the article