Our approach to customer service

Over the years, we have distinguished ourselves by our superior customer service. We understand the needs of our clients as they deal with the loss of their animal companion, and we believe that our services can help to ease the mourning process.

Services adapted to your needs

When dealing with the painful loss of a pet we understand that each person has specific needs with regards to the mourning process, whether it be the need for an empathetic ear, a prompt response, a rapid pick-up at your home, a desire to be present during your pet’s incineration, a delay in retrieving ashes from the crematorium or any other request, at Crémanimo we strive to accommodate the individual needs of our clients. No matter what the circumstance, we guarantee that our clients will be served in a sensitive and respectful manner by our team of empathetic professionals.

Our services are also offered through veterinary hospitals and clinics. The veterinarians and veterinary technicians will be able to guide and inform you with regards to our private and assisted cremation services in your time of loss.

Contact us OR We want to hear from you

If you have any concerns or specific questions with regards to the private incineration of your pet, our team is available to provide information and offer their support in your time of loss. We hope that communicating with our staff will reassure you of the quality and honesty of our people and of our services.
We are here with you and for you.


  • The winner of our OMVQ 2019 draw

    1 November 2019

    Congratulations to Dr. Caroline Grondin from the Montérégie St-Hubert Veterinary Clinic! She is the winner of the draw of the DELL laptop that took place at the OMVQ 2019 Congress. Thank you to everyone who participated!

  • We are talking about Crémanimo

    11 October 2019

    This week, TVA Nouvelles Sherbrooke’s team came to visit us to talk with us. If you missed our television appearance, here’s the link to go see it. Click here

  • The AMVQ 2019 Convention

    12 April 2019

    This weekend, the annual Veterinary Convention of the AMVQ (Association of Veterinary Surgeons of Quebec) was held. For the occasion, the delegates had to vote for the most beautiful single booth. We thank you for choosing us!

  • Crémanimo on Marina Orsini show

    21 November 2018

    Marina Orsini welcomed on her show Yasmine Raphaël, veterinarian. She explained perfectly how to prepare ourselves the best to our pet death. She especially talks about euthanasia, cremation and the pet mourning as a child. Link to the article

  • EMA’s golf tournament

    21 November 2018

    Participating to the EMA’s (Événement Mieux-être Animal) golf tournament for the profit of ANIMA-Québec, DMV and Animo pour la vie foundations was such a pleasure for us. Our Porto-choco booth, was a great succes for another consecutive year! A special thanks to all those who have generously given to the animal cause  

  • Crémanimo on the « Salut Bonjour Week-End » television show

    21 November 2018

    Crémanimo on the « Salut Bonjour Week-End » television show, on TVA! This chronical on the animal mourning is such a great idea. A delicate subjet who as an impact on so many people. A special thank you to the Dr Claudia Gilbert who knew how to use the right words to talk about it. […]